I returned all my rentals, why did I receive an e-mail stating the titles were not returned? You will receive this e-mail when your GameFly account is cancelled and we have not yet received your rental(s). Please reach out to us at Contact Us so we can assist you directly. Related articles Will I have to pay for a rental that is lost in the mail? What should I do if GameFly has not received my rental return? What should I do if my rental item is lost or missing in the mail? Can I reserve a game or movie before it has been released? I accidentally sent my own property back to you, what should I do?