Sorry for the inconvenience! If your purchase was shipped out more than 7 days ago and still has not arrived, please go to Report a Purchase Problem, or navigate to that option under your Account.
To get in touch with us directly, you can always visit Support Home to chat with us online or call us toll free.
Chat is available from 8:00 AM to 5:00 PM Central Time Zone (CST) Monday through Saturday. It is also accessible on your account page, under Credit Cards & Billing Info. You must be logged into your GameFly account in order to use our chat support.
Our phone service is available from 9:00 AM to 5:00 PM Central Time Zone (CST) Monday through Friday. If you'd like to speak to one of our customer Support Representatives, please contact us toll free at (888)-986-6400.
We look forward to hearing from you!