We are so sorry to hear! You can report it immediately by going to Report A Purchase Problem. Upon receiving notification of your purchase issue, we will reach out to you directly to resolve.
If you prefer, you can always chat with us online or call us toll free. Our chat support is Monday through Saturday from 8AM - 5PM CST at Contact Us or on your My Account page under Billing Address Credit Card. Our toll free phone support, at 888-986-6400, is available Monday thru Friday 9AM - 5PM CST.