If your title has gone missing during its delivery or return, there's no need to panic.
We use U.S. Postal Service (USPS) first class mail, since it's the most reliable and cost-effective way to deliver rentals directly to you. The USPS estimates 2 to 5 business days to deliver anywhere in the U.S.
If it's been more than a week (7 days) from the shipped date and you still have not received your title:
• Go to Report a Rental Problem
• Select the title and the option: I never received the disc.
If it's been more than a week (7 days) since you have mailed back a rental item, but it has not yet been received by GameFly (still shows in your Q's I Have Out):
• Go to Report a Rental Problem
• Select the title and the option: GameFly never received my return.
We'll receive a notification of the reported rental problem and then send you another rental or contact you directly.