Oh no - we are sorry to hear! If a rental has been lost or damaged while in your possession, please see the steps below to purchase it.
First, check your My Game Q to see if the rental is available for KEEP. If there is a KEEP button next to the title, select it to initiate the purchase.
If it is not available for KEEP:
Pick the title and the option: I lost or damaged the disc
We will be notified and will contact you directly to complete the purchase.
For further assistance, please go to Contact Us.