We're sorry for the inconvenience. Let's take a few steps to figure out what's wrong.
1. Check to make sure your account is active: When you log in, if there is a message to contact GameFly Support, the account is not active. Please visit Contact Us and we'll be happy to assist you.
2. If your account is active: Check your Q's I Have Out to see the title(s) and date(s) they were shipped to you. We ship our rentals using U.S. Postal Service first class mail. Delivery is estimated to be 2 to 5 business days anywhere in the U.S.
3. If it's been more than a week: If the shipped date viewable on your Q is more than 7 days ago, and you haven't received the rental:
• Go to Report a Rental Problem
• Select the title and the option: I never received the disc.
We'll receive a notification of the reported rental problem and then send you another rental or contact you directly.
