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  1. GameFly Support
  2. Billing Questions

Billing Questions

General answers about the billing process

  • How do I cancel my GameFly Membership?
  • What payment methods do you accept for purchases?
  • How do GameFly Gift Certificates work?
  • I reported a rental unplayable, why did I receive an e-mail stating I was about to be charged for it?
  • Can I change my billing date?
  • What if I already had a free trial?
  • Will I be billed even if I don't rent games or movies?
  • What happens at the end of my pre-paid membership?
  • GameFly Pre-paid Terms and Conditions
  • How does redeeming a Gift Certificate work?
  • How does it work when I BUY a game or movie?
  • How does it work when I KEEP a game or movie?
  • How do I know my personal information will be safe?
  • Is there sales tax and how is it applied?
  • What payment methods do you accept for memberships?
  • What plans and pricing does GameFly offer?
  • Why was I charged for a free trial?