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  1. GameFly Support
  2. GameFly Basics

GameFly Basics

General questions about the service

  • FAQ's about GameLock
  • What is GameLock?
  • What do the Game Availability statuses mean?
  • How do I contact GameFly Support?
  • What is GameFly?
  • What games are available on the Budget Plan
  • What are the different promotional offers for Movies
  • Movies Only Plans
  • How does the free trial work?
  • How often are User Reviews posted?
  • How does GameFly determine if a User Review is helpful or not?
  • How do I modify my Parental Controls to enable or disable reading or writing User Reviews?
  • What happens if I report a User Review as abusive?
  • Who can write User Reviews?
  • Who can read User Reviews?
  • Why was my User Review edited or removed?
  • I reactivated my account, what happened to the GameFly Rewards that I had?
  • Do my GameFly Rewards ever expire?
  • What happens to my GameFly Rewards if I cancel my account?
  • I purchased a used game and received the wrong case
  • The product I purchased does not work.
  • How do I confirm a new Activity account through the mobile apps?
  • How does renting movies work?
  • What is the GameFly Android App?
  • What is the GameFly iPhone/iPad App?
  • What is GameFly Mobile?
  • Why are some games on the site non-rentable?
  • How do I keep my Password protected?
  • How do the Parental Controls work?
  • What are the benefits at each level of GameFly Rewards?
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