Shipping Process
How shipping at GameFly works
- Self Return Feature
- Shipping Preferences
- What should I do if my rental item is lost or missing in the mail?
- How long will it take to get my games or movies?
- What should I do if GameFly has not received my rental return?
- What should I do if I have not received my rental?
- Can I have my purchase shipped to a different address than my rentals?
- I am moving, how do I change my shipping address?
- Where does GameFly ship games and movies from?
- How much does shipping cost on purchases?
- What kind of condition are your game or movie discs in?
- I haven't received my purchase.
- How does FastReturn work?
- What is FastReturn?
- I accidentally returned a shipping envelope with no rental inside, how can I return it?
- Why wasn't I shipped the top title in my Q?
- I haven't received any rentals during my free trial
- Why does it take so long for GameFly to receive my returns?
- I mailed back both rentals at the same time, why did you only receive one?
- I lost or damaged the rental, what should I do?
- I never received the rental, why did I receive an e-mail to return it to GameFly?
- I returned all my rentals, why did I receive an e-mail stating the titles were not returned?
- Does GameFly ship to APO/FPO military addresses?
- Does a multi-disc game count as more than one rental?
- Will I have to pay for a rental that is lost in the mail?
- I accidentally sent my own property back to you, what should I do?
- What should I do if I lost a sleeve or pre-paid shipping envelope?
- What happens if I receive or find a rental I reported lost?
- What should I do if I received a different game or movie inside the sleeve?
- What should I do if I received a damaged game or movie?